What To Know
& frequently asked questions
What are your hours of operation?
We are open Monday through Thursday 9am – 5pm and Friday 8am – 4pm.
Is it necessary to place my order in person?
Absolutely not. We want the ordering process to be as easy and convenient for you as possible. Feel free to place an order over the phone or via email, especially if you don’t live in NH!
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, Amex, Discover, checks and cash.
What if I need to change or cancel my order?
You may cancel your order or change shirt styles and quantities at no charge within 48 hours of placing the order. Changes made after 48 hours are subject to a 20% restocking fee.
What is your turnaround time?
Plan on two weeks, but often orders are complete and ready for pick up within 5 – 7 business days. Please don’t hesitate to contact us if you need something faster than that. We love to pull of miracles for our customers!
Do you deliver?
We are happy to make delivery arrangements for local schools and businesses. Please email us to discuss your needs! Shipping is available as well.
What is your return policy?
Due to the custom nature of the orders we produce, we cannot accept returns. However, if we are at fault for a mistake on your order, we will make it right. Please check your order thoroughly once it is in your hands and notify us within 30 days if something is not right.
What is your minimum order?
We require a minimum of 12 pieces for screenprinting multi color designs. Single color designs can be done at any quantity, but there is a $10 fee on orders less than 12.
Do you charge set-up fees?
We charge a screen set-up fee of $25 per color on your initial order. This covers the cost of creating the films for your design and we keep them on file for any future reorders.
What is your minimum order?
There are no minimums on embroidery orders, but the price decreases as the quantity increases.
Do you do patches?
We offer direct embroidery only and cannot make patches. However, we are happy to apply supplied patches for a small fee.
What type of file do you need my design in?
A vector based file such as .ai, .eps, .cdr is the easiest for our designers to work with. Separated Photoshop files are also acceptable. If you are unsure whether your file format is usable, please email it to us and we can take a look!
Can you create a design for me?
Definitely! Artwork fees will be quoted on a case by case basis. We give you the first 15 minutes of artwork free; we can accomplish a lot in 15 minutes and many customers pay nothing for artwork. If your graphics are very complex and require more time, we charge $35 per hour. We would be happy to estimate this for you up front.
Will I receive a proof prior to my order being printed or embroidered?
For sure! New orders will not enter production until you have given your approval on the design. The proofing process is built into our standard turnaround time and you will receive your proof via email.
Can you match Pantone colors?
We have a Pantone matching system that allows us to match Coated Pantone colors. While we cannot guarantee that the match will be 100% exact, it is at least 95% every time. There is no additional charge for this service.
What brands or products do you carry?
We carry just about any brand in the industry and can print on almost any wearable products, including t-shirts, sweatshirts, athletic apparel, sleepwear, tote bags, bandanas, doggie apparel, jackets, sweatpants, and more. We also offer embroidery on hats, caps, beanies, polos, jackets, blankets, towels, robes, and any other apparel made of durable fabric. Check out our online catalog to see our wide range of products and popular items we have available.
Can I mix and match shirt styles and colors in an order?
You can order as many different styles and colors in an order as you want. Just keep in mind that if an ink change is required due to different color shirts, there will be a $7.50 fee per color/location.
The Shirtmasters Mission
We are serious about our goal of creating a business that provides a quality service, puts its customers first, is conscious of the environment, and helps the local NH community.
349A Dover Road
Chichester, NH 03258
9am - 5pm (UPDATED: 06/01/2020)
8am - 4pm (UPDATED: 06/01/2020)
Saturday & Sunday: